Ever since the COVID-19 outbreak, the operations across every sector have been disrupted. This crisis created havoc across the global market, pushing economies into extended lockdowns. Given this state of uncertainty, businesses are compelled to opt for innovative solutions to sustain through this unprecedented phase.
While aviation, healthcare, and hospitality have been hit badly, other industries from banking to consumer electronics observed a major shutdown due to the sudden outbreak. Such disruptions compelled companies to hunt for novel solutions to streamline their operating model.
AI: An Opportunity Amidst a Crisis
Albert Einstein’s saying, ‘In the midst of every crisis, lies great opportunity’, resonates justly with the growing adoption of AI to reform business operations across industries.
The widespread consequences of COVID-19 have forced companies to balance between protecting health while ensuring continuity in their functions. In such a case, revolutionary digital tools, such as AI and big data, hold the potential to empower enterprises, opening several unexplored opportunities.
Considering the global pandemic, companies’ operations were revamped via AI technology. Some of them include:
- Healthcare: The pandemic outbreak significantly burdened the healthcare sector, leading to the adoption of novel solutions to tackle the proliferating cases. Artificial intelligence and machine learning technologies in healthcare played a significant role in not only detecting the virus, but also accelerating research on drug discovery and tracking the spread of the virus. For instance, Bluedot located a group of pneumonia cases, predicting the virus’s outbreak based on data available using machine learning. Also, service robots integrated with AI have transformed healthcare operations by delivering essential services, reducing the need for human contact.
- Retail and Consumer: Several enterprises are taking initiatives to leverage AI, modernizing their operative style to reach potential customers. Here, the AI-enabled chatbots and virtual assistants have enhanced customer service, addressing complex queries. For example, Netomi’s AI customer experience platform facilitates enterprises to resolve customer queries automatically via email, messaging, or chat. Hence, AI bridges the gap in customer communications for retailers.
- Education: The pandemic outbreak not only disrupted the business models of companies, but also shook the education sector on a large scale. The massive shift from conventional teaching methods to virtual platforms, compelled the education systems to transform into one directed by technology. Hence, several education start-ups began to offer customized services to meet the needs of students. Moreover, the AI-powered machines enabled instructors to track student performance, detect gaps in teaching methods, and carry out other tasks efficiently.
What’s more, apart from the factors mentioned above, AI will accomplish simple to complex tasks, including preparing customized treatment plants and creating digital textbooks to push innovative content, eliminating the need for conventional study materials. Artificial intelligence has emerged as a significant driver of technologies, such as big data, robotics, and IoT, and it will continue to be a technological innovator for the imaginable future.
Given the current scenario, COVID-19 is expected to have a lifelong impact on human behavior, which will amplify the penetration of digital solutions in daily lives. Interestingly, in recent times, the adoption of automation has surged across industries, including laboratories, automotive, and even the food industry. This growing trend of automation, along with the development of other cutting-edge solutions, opens new avenues for enterprises to compete in this ever-changing digitized world.